HITECH Rooflight Delivery Information

Get Rooflights delivered right to your doorstep.

We have four simple options for you to choose from:

  • Free Economy Delivery on Orders Over £240 (3-5 Working Days)
  • Economy Delivery on orders under £240 (3-5 Working Days): £49.00 
  • Express Delivery (1-2 Working Days): £99.00
  • Collection (1 Hour): Call the office on 01733 590315 after your order has been placed to confirm your collection time. Collection postcode PE2 6SG.

To place your order, go to our shop page and select your desired rooflights. It should take you to a secure page where you will have to input your information and payment details. Once that payment detail has been processed, you should receive an email confirming your order. 

A HITECH Rooflight Delivery employee will deliver your order unless you live in a courier designated area. If you have any questions please call the office.

How we deliver

Our deliveries are made using our own vehicles. Our driver is on his own, so sometimes he might need additional help to deliver the goods. For oversized products, 2 – 6 people might be required. We will not accept liability for broken skylights during the unloading process, as it is up to the customer to organise this process. If the customer does not attend the delivery appointment or no one is there to accept your product, we will try and contact you via phone and text, and voicemail before our driver leaves your delivery address. If no contact is made, we will have no option but to return your product to our warehouse.

Please note:

  • You will receive a confirmation email as soon as your payment has been processed.
  • If you live in a courier-designated area we will contact you to arrange delivery. 
  • All our units weigh 45kg per square meter. Please ensure you are onsite to help with the offload and quality control check. Our driver is not responsible to offload and transport any units. Failure to have someone onsite may result in the unit being returned. 
  • If you would like to know what date your order will be delivered before placing an order please call the office. They will be able to run through the HITECH Rooflight Delivery schedule with you.

HITECH Rooflight Warranty

We have a warranty covering the product for 5-20 years (terms & conditions apply). However, after delivery, and if you notice any issue with the package, you have three working days to return it. Although we are certain our products are sent out in perfect condition, we encourage you to inspect the package before installing it. 

HITECH Rooflights Returns Policy 

Returns & Exchanges: To initiate a return or exchange, please contact us directly.

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with paperwork, and unopened in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hitechrooflights.co.uk. Please note that returns will need to be sent to the following address:

HITECH ROOFLIGHTS LIMITED Suite 16, 8 Kings Court, Willie Snaith Road, Newmarket, Suffolk, CB8 7XA at your own expense. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@hitechrooflights.co.uk.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with paperwork, and unopened in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@hitechrooflights.co.uk.

Get rooflights luxury at an affordable price.

Our Customers Reviews

Kalana Jayasekara
Kalana Jayasekara
2023-08-27
I buy these roof light regularly as I am a builder. HITECH ROOFLIGHTS offer a great trade discount account. Make sure you register or call if you are a trade customer! 5* product and quick delivery.
Ben Stone
Ben Stone
2023-08-26
Bought a roof light and was able to collect from the factory on the same day! Fantastic service and great product!
mike wyatt
mike wyatt
2023-08-10
Installed a 1000x1500 roof light with electric blind in my hot tub room. WOW great product and great service, would definitely recommend
Ben Hunting
Ben Hunting
2023-08-03
Great service, ordered 2 roof lights and they were delivered within 24hrs. Couldn’t recommend them highly enough. Thanks
Becca
Becca
2023-03-02
Can't rate this company highly enough. Arranged delivery for early hours to work around me and really friendly when we spoke. Quick turnaround time from we placed the order to delivery date and very competitive prices. Would highly recommend and would definitely use again!